The fine print, in plain language. We respect your data and protect our community.
Welcome to the privacy policy of Splashmate. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.
Latest update: 30 April 2025
SplashmateCarrer de Muntaner 183, 2° 2B08036BarcelonaSpain
Owner contact email: info.splashmate@gmail.com
At Splashmate we value the privacy of our users and we want to make them feel their identity is safe and well protected. In this privacy policy, we want to help you understand how and why Splashmate ("Splashmate," "we" or "us") collects, uses, and shares information about you when you use our websites, mobile apps, widgets, APIs, IPAs, emails, and other online products and services (collectively, the "Services") or when you otherwise interact with us or receive a communication from us.
The owner does not provide a list of Personal Data types collected.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application.
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
This section applies to all Users in the European Union, according to the General Data Protection Regulation (the "GDPR"), and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy. Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the Personal Data, if any, and further information about Personal Data can be found in the section titled "Detailed information on the processing of Personal Data" within this document.
The Owner may process Personal Data relating to Users if one of the following applies:
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users' request, the Owner will inform them about those recipients.
This section applies to Users in Switzerland, and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy.
Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the personal data, if any, the retention period and further information about Personal Data can be found in the section titled "Detailed information on the processing of Personal Data" within this document.
Users may exercise certain rights regarding their Data within the limits of law, including the following:
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible, providing Users with the information required by law.
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
The means by which the Personal Data of the User is collected and processed.
The service provided by this Application as described in the relative terms (if available) and on this site/application.
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
This privacy statement has been prepared based on provisions of multiple legislations.
This privacy policy relates solely to this Application, if not stated otherwise within this document.
While we strive to create a positive user experience, we understand that issues may occasionally arise between us and our users.
If this is the case, please feel free to contact us.
SplashmateCarrer de Muntaner 18308036BarcelonaSpain
Owner contact email: info.splashmate@gmail.com
Much of the information on the Services is public and accessible to everyone, even though every User needs an account to access the content. By using the Services, you are directing us to share this information publicly and freely.
When you submit content (e.g., a post, comment, or review) to a public part of the Services, any User of our Services will be able to see that content, the username associated with the content, and the date and time you originally submitted the content. That content and information may also be available in search results on Internet search engines like Google or in responses provided by an AI chatbot like OpenAI's ChatGPT. You should take the public nature of the Services into consideration before posting.
Your Splashmate account has a profile page that is only accessible to your Splashmate connections or to Premium Accounts holders. Your profile contains information about your activities on the Services, such as your username, trophies received, profile display name, age, avatar or profile image, sports practiced, level of the sports, your location, location where you usually surf, pictures and videos.
We offer social sharing features that let you share content or actions you take on our Services with other media. Your use of these features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these social sharing features (e.g. Instagram and Facebook)
Splashmate allows moderators to access Spalshmate content using moderator bots and tools.
We collect information you provide to us directly when you use the Services. This includes:
Account information
You need to create a Splashmate account, your account will have a username, which you provide or which is automatically generated. Your username is public, and it doesn't have to be related to your real name. You will need to register by using an email address and will have to provide a password and a phone number. We will also ask you to select interests during account creation such as the sports that you practice and your self-evaluated level to help generate a home feed for you, or to select communities to join. You will also provide other information, such as gender, age, location and profile picture.
This information will be visible in your profile, but can be hidden at any time.
We also store your user account preferences and settings. We may ask for such information prior to you creating a username or account to help improve your experience while use Splashmate.
Non-Public Content You Submit
In addition to the public content you submit to the Services, we also collect non-public content. This includes your posts or comments, and your reports and other communications with us. Your content may include text, links, images and videos. We will store your messages with other users (such as private messages and chats) for a total of 60 days unless you subscribe to one of the Premium Account Plans. With the Premium Account you can store chats up to 180 days and with the Elite Account you can store chats for an unlimited amount of time.
We also store the saved spots and schools, as well as you saved Communities and Sea Tales.
Actions you take
We collect information about the actions you take when using the Services. This includes your interactions with the platform and content, like reviews, pinned spots, pinned schools. It also includes your interactions with other users, such as following, and blocking. We collect your interactions with Communities and Sea Tales, as your likes, dislikes and comments.
Transactional information
If you purchase products or services from us or otherwise through the Services, you will have to provide payment information in order to complete your purchase. Splashmate uses industry-standard payment processor services (such as Stripe) to handle payment information, and those services are subject to separate terms and conditions and privacy policies. We will collect information about the product or service you are purchasing (for example, purchase dates, amounts paid or received, and expiration and renewal dates).
Other information
You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, survey, participate in Splashmate-sponsored activities, promotions, or programs, apply for a job, request customer support, or otherwise communicate with us.
Information for Schools and Surf Camps
In case you will register a School or a Surf Camp on our platform you will have to provide some public information that will be displayed on your profile page such as name, location, phone number, email address and website.
You will also have to upload your instructor's license, this is a non-public information that will only serve us to verify that you are an officially registered instructor or school.
We process your personal data based on our legitimate interests to:
The personal data we process based on legitimate interest may include:
Before processing your data based on legitimate interests, we have conducted a balancing test to ensure that our interests do not override your rights and freedoms. We have considered:
We have concluded that our legitimate interests are not outweighed by your rights and freedoms, as the processing is necessary for the purposes outlined above and we have implemented appropriate safeguards to protect your data.
When you access or use our Services, we may also automatically collect information about you. This includes:
We may log information when you access and use the Services. This may include:
Authentication data:
User preferences:
Session data:
Key-value data:
Personal settings or configurations:
Temporary data requiring local persistence:
We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to deliver and maintain our Services, improve your experience, understand user activity, personalize content and advertisements, measure the effectiveness of advertising, and improve the quality of our Services. For example, we store and retrieve information about your preferred language and other settings
We may receive and process information about your location. We may receive location information from you when you choose to share such information on our Services, including via the Location Customisation setting or by associating your content with a location, or we may derive an approximate location based on your IP address.
Splashmate displays some linked content in-line on the Services via embeds. For example, Splashmate posts that link to a watersport news redirecting you to their website. In general, Splashmate does not control how third-party services collect data when they serve you their content directly via these embeds. As a result, embedded content is not covered by this privacy policy but by the policies of the service from which the content is embedded.
We may partner with service providers that perform audience measurement to learn and understand your preferences when practising your sports and be able to offer you a better sport experience. You may also have to provide your feedback and rate you last sport practice.
If you use Splashmate Ads on behalf of your business or organisation, we collect some additional information. To sign up for Splashmate Ads, you must provide your name, email address, and information about your company. Splashmate may make information about your company public to comply with applicable law. If you purchase advertising services, you will need to provide transactional information as described above, and we may also require additional documentation to verify your identity. When using Splashmate Ads, we may record a session replay of your visit for customer service, troubleshooting, and usability research purposes.
We use information about you to:
Welcome to the privacy policy of Splashmate. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.
Latest update: 30 April 2025
SplashmateCarrer de Muntaner 183, 2° 2B08036BarcelonaSpain
Owner contact email: info.splashmate@gmail.com
At Splashmate we value the privacy of our users and we want to make them feel their identity is safe and well protected. In this privacy policy, we want to help you understand how and why Splashmate ("Splashmate," "we" or "us") collects, uses, and shares information about you when you use our websites, mobile apps, widgets, APIs, IPAs, emails, and other online products and services (collectively, the "Services") or when you otherwise interact with us or receive a communication from us.
The owner does not provide a list of Personal Data types collected.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application.
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
This section applies to all Users in the European Union, according to the General Data Protection Regulation (the "GDPR"), and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy. Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the Personal Data, if any, and further information about Personal Data can be found in the section titled "Detailed information on the processing of Personal Data" within this document.
The Owner may process Personal Data relating to Users if one of the following applies:
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users' request, the Owner will inform them about those recipients.
This section applies to Users in Switzerland, and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy.
Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the personal data, if any, the retention period and further information about Personal Data can be found in the section titled "Detailed information on the processing of Personal Data" within this document.
Users may exercise certain rights regarding their Data within the limits of law, including the following:
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible, providing Users with the information required by law.
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
The means by which the Personal Data of the User is collected and processed.
The service provided by this Application as described in the relative terms (if available) and on this site/application.
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
This privacy statement has been prepared based on provisions of multiple legislations.
This privacy policy relates solely to this Application, if not stated otherwise within this document.
While we strive to create a positive user experience, we understand that issues may occasionally arise between us and our users.
If this is the case, please feel free to contact us.
SplashmateCarrer de Muntaner 18308036BarcelonaSpain
Owner contact email: info.splashmate@gmail.com
Much of the information on the Services is public and accessible to everyone, even though every User needs an account to access the content. By using the Services, you are directing us to share this information publicly and freely.
When you submit content (e.g., a post, comment, or review) to a public part of the Services, any User of our Services will be able to see that content, the username associated with the content, and the date and time you originally submitted the content. That content and information may also be available in search results on Internet search engines like Google or in responses provided by an AI chatbot like OpenAI's ChatGPT. You should take the public nature of the Services into consideration before posting.
Your Splashmate account has a profile page that is only accessible to your Splashmate connections or to Premium Accounts holders. Your profile contains information about your activities on the Services, such as your username, trophies received, profile display name, age, avatar or profile image, sports practiced, level of the sports, your location, location where you usually surf, pictures and videos.
We offer social sharing features that let you share content or actions you take on our Services with other media. Your use of these features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these social sharing features (e.g. Instagram and Facebook)
Splashmate allows moderators to access Spalshmate content using moderator bots and tools.
We collect information you provide to us directly when you use the Services. This includes:
Account information
You need to create a Splashmate account, your account will have a username, which you provide or which is automatically generated. Your username is public, and it doesn't have to be related to your real name. You will need to register by using an email address and will have to provide a password and a phone number. We will also ask you to select interests during account creation such as the sports that you practice and your self-evaluated level to help generate a home feed for you, or to select communities to join. You will also provide other information, such as gender, age, location and profile picture.
This information will be visible in your profile, but can be hidden at any time.
We also store your user account preferences and settings. We may ask for such information prior to you creating a username or account to help improve your experience while use Splashmate.
Non-Public Content You Submit
In addition to the public content you submit to the Services, we also collect non-public content. This includes your posts or comments, and your reports and other communications with us. Your content may include text, links, images and videos. We will store your messages with other users (such as private messages and chats) for a total of 60 days unless you subscribe to one of the Premium Account Plans. With the Premium Account you can store chats up to 180 days and with the Elite Account you can store chats for an unlimited amount of time.
We also store the saved spots and schools, as well as you saved Communities and Sea Tales.
Actions you take
We collect information about the actions you take when using the Services. This includes your interactions with the platform and content, like reviews, pinned spots, pinned schools. It also includes your interactions with other users, such as following, and blocking. We collect your interactions with Communities and Sea Tales, as your likes, dislikes and comments.
Transactional information
If you purchase products or services from us or otherwise through the Services, you will have to provide payment information in order to complete your purchase. Splashmate uses industry-standard payment processor services (such as Stripe) to handle payment information, and those services are subject to separate terms and conditions and privacy policies. We will collect information about the product or service you are purchasing (for example, purchase dates, amounts paid or received, and expiration and renewal dates).
Other information
You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, survey, participate in Splashmate-sponsored activities, promotions, or programs, apply for a job, request customer support, or otherwise communicate with us.
Information for Schools and Surf Camps
In case you will register a School or a Surf Camp on our platform you will have to provide some public information that will be displayed on your profile page such as name, location, phone number, email address and website.
You will also have to upload your instructor's license, this is a non-public information that will only serve us to verify that you are an officially registered instructor or school.
We process your personal data based on our legitimate interests to:
The personal data we process based on legitimate interest may include:
Before processing your data based on legitimate interests, we have conducted a balancing test to ensure that our interests do not override your rights and freedoms. We have considered:
We have concluded that our legitimate interests are not outweighed by your rights and freedoms, as the processing is necessary for the purposes outlined above and we have implemented appropriate safeguards to protect your data.
When you access or use our Services, we may also automatically collect information about you. This includes:
We may log information when you access and use the Services. This may include:
Authentication data:
User preferences:
Session data:
Key-value data:
Personal settings or configurations:
Temporary data requiring local persistence:
We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to deliver and maintain our Services, improve your experience, understand user activity, personalize content and advertisements, measure the effectiveness of advertising, and improve the quality of our Services. For example, we store and retrieve information about your preferred language and other settings
We may receive and process information about your location. We may receive location information from you when you choose to share such information on our Services, including via the Location Customisation setting or by associating your content with a location, or we may derive an approximate location based on your IP address.
Splashmate displays some linked content in-line on the Services via embeds. For example, Splashmate posts that link to a watersport news redirecting you to their website. In general, Splashmate does not control how third-party services collect data when they serve you their content directly via these embeds. As a result, embedded content is not covered by this privacy policy but by the policies of the service from which the content is embedded.
We may partner with service providers that perform audience measurement to learn and understand your preferences when practising your sports and be able to offer you a better sport experience. You may also have to provide your feedback and rate you last sport practice.
If you use Splashmate Ads on behalf of your business or organisation, we collect some additional information. To sign up for Splashmate Ads, you must provide your name, email address, and information about your company. Splashmate may make information about your company public to comply with applicable law. If you purchase advertising services, you will need to provide transactional information as described above, and we may also require additional documentation to verify your identity. When using Splashmate Ads, we may record a session replay of your visit for customer service, troubleshooting, and usability research purposes.
We use information about you to:
In addition to the content that is displayed publicly as described above, we may share information in the following ways:
We take measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration, and destruction. For example, we use HTTPS while information is being transmitted. We also enforce technical and administrative access controls to limit which of our employees have access to non-public personal information.
We may partner with third-parties that can help you to secure your in-app payments by their own security method.
We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes and/or if we believe doing so is in accordance with, or as required by, any applicable law. For example, if you violate our policies and your account is suspended or banned, we may store the identifiers used to create the account (such as phone number) to prevent you from creating new accounts.
You have choices about how to protect and limit the collection, use, and sharing of information about you when you use the Services. Depending on where you live, you may also have the right to correction/rectification of your personal information, to opt out of certain advertising practices, or to withdraw consent for processing where you have previously provided consent. Below we explain how to exercise each of these rights. Splashmate does not discriminate against users for exercising their rights under data protection laws.
You can access your information and change or correct certain information through the Help section directly through our app. You can also request a copy of the personal information Splashmate maintains about you by contacting the Owner.
You may delete your account information at any time from the user settings page directly from our app. When you delete your account, your profile is no longer visible to other users and disassociated from content you posted under that account. Please note, however, that the posts, comments, reviews and messages you submitted prior to deleting your account will still be visible to others unless you first delete the specific content. After you submit a request to delete your account, our purge script commences the deletion process within 90 days. After running our purge script, Splashmate will not be able to provide access to deleted data. We may also retain certain information about you for legitimate business purposes and/or if we believe doing so is in accordance with, or as required by, any applicable law.
You may opt out of us using information we collect from third parties, including advertising partners, to personalise the ads you see on Splashmate
Some analytics providers we may partner with may provide specific opt-out mechanisms and we may provide, as needed and as available, additional tools and third-party services that allow you to better understand cookies and how you can opt out. For example, you may manage the use and collection of certain information by analytics tools.
You may also generally opt out of receiving personalised advertisements from certain third-party advertisers and ad networks. To learn more about these advertisements or to opt out, please visit the sites of the Digital Advertising Alliance and the Network Advertising Initiative, or if you are a user in the European Economic Area, Your Online Choices.
To do so, visit the Privacy section of the User Settings
Most modern web browsers give you the option to send a Do Not Track signal to the sites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a site should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.
You may opt out of receiving some or all categories of promotional communications from us by following the instructions in those communications or by updating your email options in your account preferences in the section User Settings. If you opt out of promotional communications, we may still send you non-promotional communications, such as information about your account or your use of the Services.
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
You can control how we use location information for feed and recommendations customisation via the Location Customisation setting in your Account Settings.
If you have questions or are not able to submit a request to exercise your rights using the mechanisms above, you may also email us at info.splashmate@gmail.com from the email address that you have verified with your Splashmate account.
Before we process a request from you about your personal information, we need to verify the request via your access to your Splashmate account or to a verified email address associated with your Splashmate account. If we deny your request, you may appeal our decision by contacting us at info.splashmate@gmail.com.
You have the right to:
To exercise your rights, please contact us at info.splashmate@gmail.com
We may update this policy from time to time. We will notify you of any material changes by posting the new policy on the App or by other means.
Last Revised: 13 June 2025
At Splashmate, we are committed to providing a safe and respectful environment for all our users. Child protection is our top priority, and we maintain a zero-tolerance policy against Child Sexual Abuse Material (CSAM).
The creation, distribution, viewing, sharing, production, or promotion of any form of CSAM is strictly prohibited and illegal. Splashmate will not tolerate any CSAM-related activity on our platform. Any user found to be in violation of this policy will be immediately removed from the platform and reported to the relevant authorities.
CSAM includes any depiction (images, videos, audio recordings, text) that portrays or implies the sexual abuse of minors, their exposure to sexual content, their exploitation, or any behaviour that could jeopardize their safety and well-being. This includes, but is not limited to:
We rely on our community to help us maintain a safe environment. If you encounter or suspect the presence of CSAM or grooming activities on our platform, please report it immediately.
Upon receiving a CSAM report, our safety team will:
Splashmate employs proactive measures to prevent the spread of CSAM:
If you or someone you know needs help or support related to child sexual abuse, we encourage you to contact the following resources: